FAQ

How do I place my order?

To place your order, follow these steps:

  1.    Browse through our wide categories of t shirts until you find something you like, choose the relevant size (if you are not sure of the size, refer the size guide to find the correct size) and click on the ‘Add to Cart’ button (you are eligible to add multiple products on your bag). 
  1.    ‘In my cart’, you can either choose to continue shopping or checkout by agreeing the terms of service and then submit your shipping address, select the desired payment process and confirm your order.

How will I receive my Order?

We will ship your product on your mentioned shipping address. We have tie ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

How will I get confirmation that my Order is placed successfully?

We'll send an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified, unless it’s a COD. Sit back, relax and wait for your awesome designs to arrive.

I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened with my money?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.

For assistance you can write to us at care@anaayu.com, we will be happy to help you out.

How should I check the status of my Order?

If you have a user account and were logged in while you placed your order, rest assured you can track the status of your order in your Anaayu.com account .

Once your order is placed, we will send you confirmation of your order details over email. Again, once we dispatch your shipment you will be notified via sms/email. In case of any unusual event which delays your order, you would receive a special update from our end.

If you still have apprehensions, write to us at care@anaayu.com, and your issue will be addressed.

Cancellation and Related Queries

How do I cancel my Order?

You can raise cancellation request for items or orders by visiting the My Orders section.

After submitting the cancellation request has been accepted, we'll send you a confirmation mail along with the refund details to the registered e-mail address.

If the order is already shipped, we wouldn’t be able to cancel it. However, you can refuse to accept the shipment and the amount will be refunded to your bank account within 7-10 days of refusal.

If you have accepted the shipment, no worries, you can return the product and the amount will be refunded in your bank account within 7-10 days once the product is picked

For prepaid orders, the refund amount will be added to the bank account within 7-10 days.

In case your query is still not resolved, please write to us at care@anaayu.com. Our Customer Care representatives will be happy to help you

Payment Mode

Are there any COD charges?

You will be levied a COD charge of Rs.35 for every product to your order. For example, if your order includes three products, you will be levied a COD charge of Rs.105.

Is it safe to shop online if I make payment using net banking, Debit card or Credit Card?

All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection.

Why am I not getting any COD option on the payment page?

It means cash on delivery is not serviceable by our courier partners at your location postal code but you can always opt for NetBanking or Credit/Debit Card.

 

Are there any hidden charges?

There are absolutely no hidden charges. Any octroi or GST is actually borne by Anaayu.com. You pay only the amount that you see in your order summary.

What should I do if my payment fails?

Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days For any further clarification, you can email us on care@anaayu.com

 

Shipping & Tracking

 

What is the Shipping Philosophy of Anaayu?

We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

 

What is the delivery time period?

Delivery date is dependent on the product and delivery pincode. To check the expected delivery date for a product, please enter your pincode in the box named 'Check delivery details' on the Product Page. Please note, actual delivery time may vary due to unexpected circumstances.

 

Do you apply any shipping charges?

Anaayu.com provides Free Shipping for all orders.

 

RETURN POLICY

  1.    In case of any issue or defect in any or all of the pieces of the Multipack/Combo products, you are required to return all the products.

 

  1.    Free shipping on all products purchased from Anaayu.com and all products applicable for return except Customize product. Delivery charges for returning the product will be bear by customer. Customer can return their order within 7 days of the order delivery Refunds for returned products will be given in your bank account within 7-10 days.

 

  1.    All returns must be in unused condition with all original tags and packaging intact.

 

  1.    The product amount will be credited back to his/her bank account within 7-10 days, once we have received the products and quality check is done.

 

  1.    To schedule a return, please fill in the Return Form which is available in the 'My Orders' section of your Anaayu Account. The Reverse Pick up facility is available on limited pincodes.

If you choose to self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it through a reliable local courier service.

 

Refund Policy

What are the terms and conditions for refund?

  1.      You can ask for a refund against any of your order within 7 days of its date of delivery.
  2.      All refunds will be credited in your bank account within 7-10 days as store credits which you can use to shop on Anaayu.com
  3.      If you are a guest user you will need to register with the email address which you had used to place your order
  4.      For any other requests or queries regarding this, kindly write to us at care@anaayu.com

What are the rules for Courier charges refund?

 

  1.    Rs.100/- for shipment weighing upto 500gms will be charged.
  2.    In case if you want to return multiple products we request you to kindly raise a return request for each product.
  3.    Please make sure your courier costs do not exceed our cashback rates. We recommend use ‘Speed Post’ as your courier service.
  4.    Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
  5.    Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.

For any further queries kindly mail us on care@anaayu.com

How long the refund procedure takes?

The refund procedure will be initiated within 24 hours once we receive your product. Once initiated, the amount will reflect in your bank account within 7-10 days

Where should I return my product?

You could courier the product to us at the address mentioned below.

Anaayu Fashions LLP,

23 Ganesh Nagar

Iskon Road

Mansarover Jaipur

PIN – 302020

I haven't received my refund yet. What should I do?

  1.    We update our customers through emails once we initiate the refund procedure.
  2.    If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.
  3.    For queries you can write to us at care@anaayu.com

Miscellaneous

Will I automatically receive marketing emails from you after registration?

If you register with us, you are inevitably getting subscribed to our newsletter. If you don't wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.

What to do if I forgot my password?

Just click on 'Forgot Password' option and we will send it to you on your email address registered with us.

Do you accept bulk order?

Yes, we accept bulk order.

I want to place an order but I don't want any price tag or invoice attached as it is a gift for someone. Is it possible?

Unfortunately no! Because of the prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be replaced if your loved one faces any issues

Is there any trial then purchase option available?

Since we sell only on our online fashion store, there is no trial and buy option available. However, in order to assist you in picking the right size, we have size chart with body measurements featured on our product pages. For any queries please write to us at care@anaayu.com

I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, unfortunately you cannot add any more products to your order

 

Wash Care Instructions

  1.      Do not bleach or wash with chlorine based detergent/water; use a mild detergent in moderate quantity instead
  2.      Do not iron on stitches, seams, trims or embellishments as high temperatures may cause them to open
  3.      Do not soak for more than 20-30 minutes; prolonged soaking may lead to colour loss, eventually weakening the fabric
  4.      Do not wring
  5.      Do not use hard brushes during hand wash as they may damage the prints
  6.      Do not leave the iron on at one place for too long; especially at the neck rib where the elastane may break and loosen the rib
  7.      Do not iron directly on prints (in case of printed products)
  8.      Machine wash cold
  9.      Wash/dry inside out
  10. Fabric subject to initial colour loss; hence wash separately
  11. Tumble dry low